Which of TripAdvisor’s reviews are actually helpful?

Gregory Amis posted July 10, 2015
At TripAdvisor, we use machine learning to assess whether a user’s review is substantive and helpful to other users. This article describes our motivations, technology, and results. Problem description TripAdvisor members submit nearly one million reviews every week. We want to publish only the reviews that are helpful to other travelers, but our moderation team can’t possibly read every submitted review. If we can programmatically score a review’s helpfulness, we…
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